Usability and Design: Norman’s Principles – The Foundation for Modern Designs


  • Understand the underlying concepts in the design of everyday things
  • Begin thinking about these concepts in terms of usability
  • Decide on better choices in design from a user perspective


  • Eliminate the occurrence of failed systems and software implementations
    • Avon’s failed SAP implementation cost $125 MM
    • People who are accustomed to using simple, well-designed applications in their personal lives have no patience for disappointing technology at work. (Rosenbush 2013)
  • Reduce user frustrations
  • Make your life easier

Steve Mann

Steve Mann is a Microsoft Technology Expert and published author with over 20 years of professional experience in the area of software development. He is involved with analysis, design, and development of integrated business solutions and systems utilizing Microsoft technologies and platforms specializing in SharePoint Server.

He graduated from Drexel University in 1993 (BSIS) and 2015 (MSIS). Steve is currently an adjunct faculty candidate there.